Terms & Conditions

1. Agreement & Acceptance

These Terms & Conditions (the “Agreement”) constitute a legally binding contract between you (“Client,” “you,” or “your”) and Luna Imaginative LLC (“Company,” “we,” “us,” or “our”). By accessing, visiting, or using mainstage.agency and any services described herein, you agree to be bound by the terms and conditions in this Agreement.

If you do not agree to these terms, do not use our services.

2. Services

Luna Imaginative LLC provides agentic OS implementation and related services to help businesses automate workflows using AI-powered autonomous agents. The specific scope of services, deliverables, and timelines are detailed in your engagement agreement.

3. Pricing & Payment

Pricing and payment terms are established in your engagement agreement. Payment is processed via Stripe and subject to Stripe’s terms and conditions.

4. 30-Day Money-Back Guarantee

4.1 Guarantee Terms

We are confident in our services. If you are not satisfied with our implementation within the first 30 days of the engagement start date, we will refund your Setup Fee in full. No questions asked.

4.2 Eligibility

The 30-day money-back guarantee applies to:

• Setup fees for new implementations
• The first month of retainer fees (pro-rata if applicable)

4.3 Conditions & Exclusions

The guarantee does not apply to:

• Work performed beyond 30 days
• Partial refunds (refund is all-or-nothing)
• Costs incurred by third parties (hosting, third-party tool licenses, etc.)
• Situations where the project was terminated due to Client breach or non-cooperation

4.4 Refund Process

To request a refund under this guarantee:

1. Submit a written request to [email protected] within 30 days of engagement start
2. Provide a brief explanation of your dissatisfaction
3. We will process the refund within 10 business days

After 30 days, you may cancel services with 30 days’ written notice, but the 30-day money-back guarantee no longer applies.

5. Intellectual Property Rights

5.1 Client Ownership

You own all deliverables created during our engagement. This includes custom agent configurations and code, custom workflows and integrations, documentation and training materials, work products, reports and designs, and any modifications to your existing systems.

Upon final payment, we transfer all ownership, title, and interest in these deliverables to you. You may use, modify, reproduce, and distribute the deliverables without restriction.

5.2 Pre-Existing IP

We retain ownership of our proprietary frameworks, methodologies, and tools used in delivering services; pre-existing code, libraries, and technologies we developed before this engagement; and our brand, logos, and marketing materials.

You have a non-exclusive, non-transferable license to use our proprietary tools and frameworks solely for the purpose of operating the deliverables we create for you.

5.3 Third-Party IP

You are responsible for obtaining licenses for any third-party software, libraries, or services integrated into your agentic OS. You will indemnify us against any claims related to your use of third-party components.

5.4 AI-Generated Content

Our services may involve AI-generated content, configurations, or recommendations. Please note:

• AI-generated outputs are probabilistic and require human review
• The U.S. Copyright Office does not grant copyright protection for works generated entirely by AI without meaningful human authorship
• We recommend reviewing all deliverables and AI-generated content for accuracy and suitability before relying on them for critical business decisions

6. Limitation of Liability

6.1 Disclaimer of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, in no event shall Luna Imaginative LLC be liable for indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, or business opportunities; damage to your reputation or brand; costs of substitute services; or any damages arising from your use of deliverables or agentic systems. This applies even if we have been advised of the possibility of such damages.

6.2 Cap on Liability

Our total liability under this Agreement shall not exceed the fees you paid to us in the 12 months preceding the claim.

6.3 Client Responsibility

You acknowledge that your use of our deliverables is at your own risk; you are responsible for testing, validating, and monitoring the agentic systems we implement; you should not rely solely on our recommendations without independent review; and you are responsible for backups, disaster recovery, and data protection for your systems.

7. Warranties & Disclaimers

7.1 Services Warranty

We warrant that services will be performed in a professional and competent manner, we have the authority to enter into this Agreement, and services will comply with applicable laws.

7.2 Disclaimer of Other Warranties

Except as stated above, we make no other warranties, express or implied. We specifically disclaim warranties of merchantability or fitness for a particular purpose; warranties that services will be error-free, uninterrupted, or secure; warranties regarding the accuracy of AI-generated recommendations; and warranties that agentic systems will achieve specific business results or ROI.

8. Client Responsibilities

You agree to cooperate with us during implementation, provide necessary access to your systems as needed, and ensure your use of our services complies with applicable laws. You are responsible for the security of your systems and data, and for validating that deliverables meet your business needs before relying on them in production.

9. Termination

9.1 Termination for Convenience

By Client:You may terminate this Agreement and retainer services with 30 days’ written notice. Upon termination, you remain responsible for fees through the end of the notice period, and we will deliver all completed work, documentation, and transfer ownership of all deliverables.

By Company:We may terminate this Agreement with 30 days’ written notice for any reason. Upon termination, we will deliver all work completed to date.

9.2 Immediate Termination for Cause

Either party may terminate immediately if:

• The other party breaches a material term of this Agreement and fails to cure within 15 days of written notice
• The other party engages in illegal activity
• The other party becomes insolvent or files for bankruptcy

9.3 Effects of Termination

Upon termination, all payment obligations accrued to the termination date remain due; we will provide all deliverables and work product completed to that date; our limited warranties and liabilities cease, except for indemnification obligations; and any confidentiality obligations survive termination indefinitely.

10. Confidentiality

Both parties agree to protect each other’s confidential information. We may reference completed projects in our portfolio unless you request otherwise in writing.

11. Governing Law

This Agreement is governed by the laws of the State of New Mexico. Any disputes shall be resolved through good-faith negotiation or legal action in New Mexico courts.

12. Modifications

We may modify these Terms & Conditions at any time. Changes to the scope of services require written agreement from both parties.

13. Entire Agreement

This Agreement, together with your engagement letter, constitutes the entire agreement between you and Luna Imaginative LLC. If any part is found invalid, the remainder remains in effect.

14. Contact

For questions, contact us at [email protected].

15. Survival

Provisions regarding Intellectual Property, Limitation of Liability, Confidentiality, and Governing Law survive termination of this Agreement indefinitely.

By using our services, you acknowledge that you have read and agree to be bound by these Terms & Conditions.